The ever increasing demand for better guest service has brought forth the application of Computer Telephony Integration (CTI) technology into the hospitality industry. CTI has made possible the setting up of a Communication Center in a hotel to ensure the best customer service and marketing leverage that will bring about a profitable operation.concept is based on a requirement to centralize all guest related communications taking place throughout a hotel. The Guest Service Representative(GSR) can utilise the existing PC stations to assist in processing and managing all guests requirements in the appropriate language as effectively as possible. The system is decided to consolidate several Guest Service functions which will be attended to by a centralised group of GSRs who will respond to various tasks in a quick and effective manner.